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Goals
- To be able to implement financial and non-financial performance measurement tools in line with the strategy
- To be able to set up a Balanced Scorecard
- To know the advantages, but also the limitations and their effects on behaviour and decisions
Highlights
- An alignment of measurement systems and performance management on business strategy
- A reflection on the effect on managers' behaviours with evidence of adverse effects
Profiles
Heads of units, subsidiaries, control system designers.
Programme
Monitoring performance through financial control
- Financial ratios and indicators
- From budget control to variance analysis
- The use of variance analysis to drive strategic performance
Behavioural effects of financial indicators
- Limits and effects of solely financial management
- The pitfalls and difficulties of internal sales prices
- The difficulty of setting goals
Non-financial performance management
- Logic of non-financial indicators and KPIs (Key Performance Indicators)
- Link between indicators and strategy
- Implementation in dashboards and Balanced Scorecards